voco® Stockholm – Kista hotel, located in the vibrant district of Kista in Stockholm, Sweden, is a modern addition to the cityscape. Strategically positioned between Stockholm-Arlanda International Airport and central Stockholm, it offers an ideal stay for travelers. The hotel, after significant renovation, has transformed into a modern and magnificent hospitality experience. It boasts 201 rooms, a spacious restaurant, 5 meeting spaces, a fitness and wellness area and underground parking. Through exceptional services and amenities, voco Stockholm – Kista hotel ensures a perfect, effortless travel adventure for its guests, making it an attractive choice for both business and leisure travelers seeking comfort and style in the Stockholm.

Mogotel Hotel Group is an international hotel operator headquartered in Riga, Latvia with 20 years of experience in European-level services and a friendly approach to every customer.

Come and join the team, and be Front Office Manager at a new hotel in Sweden which is coming soon. 

Your day to day:

• Manage, supervise and train Front Office staff.
• Check-in and serve guests at the reception desk.
• Answer calls and provide guests with necessary information on hotel services;
• Complete billing documents.
• Perform data entry in the hotel management system "Opera”.
• Provide a high level of service to hotel guests.
• Acting as the primary point of contact for guests, ensuring exceptional service and satisfaction throughout their stay.
• Developing, implementing, and evaluating policies and procedures to enhance guest experiences and streamline front desk operations.
• Training, mentoring, and empowering the front office team, fostering a team-oriented, guest-focused work environment.
• Collaborating with other department heads to optimize guest satisfaction, maintaining smooth interdepartmental communication, and upholding hotel standards.
• Reviewing and analyzing guest feedback and implementing necessary improvements to enhance guest experience. 
• Handling guest complaints and resolving issues promptly, ensuring proper follow-up and guest satisfaction.

What we need from you:

• Fluent Swedish and English. Knowledge of other languages will be an advantage. 
• You have at least 1 year of previous experience as a Front Office manager. 
• You are responsive, positive, as well as punctual and responsible.
• You have excellent communication skills.
• You are familiar with the Opera hotel management system, this will be considered an advantage.
• You have a desire to develop professionally and are achievement-oriented.

What we offer:

• Stable salary in line with work and results.
• Health insurance after 3 months' service.
• Yearly bonuses, as well as other employee bonuses and discounts at Mogotel Hotel Group hotels.
• Career development opportunities in other company projects in Europe.

Work location: Stockholm

Please send your CV in the "Apply" or send to cv@mogotel.com !

So, join us and you’ll become part of our hotel family.